Why Thousands of Netflix Users Are Canceling, and How to Quit

Netflix's interface on a tablet.

You can cancel your Netflix account on a pc or cell machine.


Sarah Tew/CNET

Streaming video big Netflix just lately shocked the leisure business by reporting the loss of 200,000 subscribers within the first quarter of 2022. The firm had beforehand projected an enhance of 2.5 million subscribers for that interval.

Why are so many customers leaving Netflix? The decline of COVID-19 pandemic restrictions is one huge motive — people previously restricted to streaming video at home now have extra leisure choices obtainable similar to consuming out, attending concert events or watching movies in theaters.

Inflation is not serving to Netflix both. The excessive value of meals and gasoline has households reducing different spending, and Netflix’s price increase at first of 2022 could have introduced consideration to it as a possible price range reduce. 

In its Q1 2022 shareholder letter, the corporate talked about the war in Ukraine as a significant factor in subscriber loss. Netflix contends that suspension of its service in Russia resulted in a 700,000 internet loss of world subscribers.

As opponents like Disney PlusHBO Max, Amazon Prime and Hulu develop, extra customers may be contemplating canceling Netflix. If you are prepared to depart Stranger Things, Bridgerton, Russian Doll and Better Call Saul behind, learn on to find out how to simply cancel your Netflix account.

How to cancel your Netflix subscription in your cellphone or pill

It’s straightforward to cancel your subscription on a pc (see the subsequent part). Netflix makes it tough to cancel your subscription in your cellphone and pill, however there’s a means to do it, though you will not be utilizing any of the official Netflix apps on the App Store or Play Store. Instead, you will want to use the online browser of your alternative to cancel your Netflix account:

1. Go to Netflix.com in your internet browser and sign up to your account. If you might be redirected to the app, entry the Netflix web site in a personal browser, which prevents redirecting from occurring.

2. Tap the three-dash menu within the prime left to open the facet menu.

3. Now hit Account.

4. Scroll down and faucet Cancel Membership, which you will discover below Membership & Billing. The subsequent web page will notify you that your cancellation will probably be efficient on the finish of your present billing interval.

5. To cancel your Netflix subscription, faucet the blue Finish Cancellation button.

A Netflix account cancellation screen

To cancel your Netflix account on cell, you want to go to the web site in your internet browser.


Nelson Aguilar/CNET

How to cancel your Netflix subscription in your laptop

Canceling your Netflix subscription is far more easy in your laptop. To begin, merely open your most popular internet browser and then comply with these steps:

1. Go to Netflix.com, sign up to your account and select a person. Don’t use a Kids account or else you will not find a way to entry your account settings.

2. Next, hover your mouse over the person icon within the top-right and click on Account.

3. Hit the Cancel Membership button.

4. Finally, click on the blue Finish Cancellation button.

Netflix account closing page with counteroffer

Ignore the affords on the suitable facet in case you’re intent on canceling your Netflix account.


Screenshot by Jason Cipriani/CNET

New Netflix subscription costs

The worth will increase for the three tiers of Netflix’s streaming service that the corporate announced in January at the moment are in impact for brand new subscribers and rolling out for current Netflix prospects. You could have obtained an e mail concerning the worth hikes, but when you have not, this is the newest worth breakdown:

Netflix worth plans

Plan Old month-to-month worth New month-to-month worth Price enhance
Basic $9 $10 $1
Standard $14 $15.49 $1.49
Premium $18 $20 $2

Cut down in your streaming prices

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